You are the Magic!

• When: Wednesday, September 29, 2010, 5:30–7:15 p.m.
• Where: UMSL, J.C. Penney Conference Center, Summit Lounge.

Speaker: Shep Hyken, Chief Amazement Officer, Shepard Presentations 

Shep Hyken, is the chief amazement officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications and he is the author of and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

In 1983, Shep founded Shepard Presentations and since then; has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with fewer than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express – and that’s just a few of the A’s!

Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

Cosponsors: Alumni Relations, College of Communications and Fine Arts, Garden View Care Center

Faculty can give credit for student participation.

The purpose of the Great Lecture Series is to feature a leader of notable achievement to talk about timely cutting-edge topics in their field.  It reaches out to a cross-section of students, faculty, staff, alumni and the public to convey invaluable information about leadership. In addition, it seeks to elevate the discourse, awareness and practice of leadership skills and acumen in response to regional needs and beyond.

Because ELC is a campus-wide unit, this program is put on in cooperation with a different school or  college within the university. Each fall the program selects a leader from a particular profession, sector or discipline in commensurate with a UMSL college, school or unit.

 

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